Pickup & delivery
Full addresses, cities and countries, plus a contact at each location
Practical shipping guide
Your guide to
Cross Border shipping
Prepare the details. Understand the process. Start with a clear plan
01 / Shipment preparation
Start with the essentials
These details help our team assess the shipment and prepare a useful quotation. Photos or a packing drawing can help explain awkward cargo
Cargo description
What is moving, how it is packed and the number of packages
Package dimensions
Length, width and height of each packed piece. Note any overhang
Gross weight
Weight of the packed cargo, including pallets, crates and other packaging
Preferred dates
Cargo-ready date, delivery needs and any appointment restrictions
Special handling
Temperature instructions, unusual lifting needs or restricted site access
Have measurements ready? Use the shipping calculators to organise your volume and weight estimates
02 / Document preparation
Know what to discuss
Start with a document review early enough to resolve missing or inconsistent information
| Document | What it helps explain |
|---|---|
| Commercial invoice | Goods, transaction value and the trading parties |
| Packing list | Package contents, quantities, weights and measurements |
| Transport document | Shipment and carriage details for the transport mode |
| Certificate of origin | Origin of the goods, when requested or applicable |
| Permits or certificates | Product-specific approvals or evidence, when applicable |
Agree the final checklist with the importer and logistics team before dispatch. Requirements depend on the cargo, route and transaction Read the shipping documents guide
03 / Understand the journey
From preparation to delivery
A planning outline for a road shipment. The actual sequence and responsibilities are confirmed for your booking
-
Confirm the plan
Discuss the route, cargo, proposed equipment and service scope. Agree what the quotation includes and which arrangements each party will make
-
Prepare the paperwork
Review the draft shipment details, finalise the document checklist and identify who will provide each item
-
Coordinate collection
Confirm loading arrangements, site contacts and cargo readiness. Agree how shipment updates and changes will be communicated
-
Coordinate border formalities
Keep the relevant parties informed and available for questions. Follow the confirmed route and clearance arrangements
-
Complete delivery
Arrange the receiving contact, unloading access and handover record. Share any discrepancy promptly with the logistics team
04 / Common questions
Before your first shipment
What do you need to prepare a quote?
Share pickup and delivery locations, cargo description, package count, packed dimensions, gross weight and preferred dates. Add photos, loading access and special handling details where relevant
Can you confirm the route before I book?
Ask our team to review your origin, destination and cargo. Equipment, service scope, routing and timing should be confirmed in the quotation and booking discussion
Which documents apply to my shipment?
The list depends on the goods, countries and transaction. Review it with the importer and relevant logistics or clearance team; a general checklist cannot determine every shipment requirement
Is a CMR note required for every road shipment?
CMR applies to qualifying international road carriage. Confirm whether a CMR consignment note or another transport document is appropriate for your particular movement. The UNECE reference below explains its scope
How can I help avoid last-minute changes?
Share complete cargo details early, check them against the packing list and tell your logistics contact when quantities, dimensions, readiness or delivery arrangements change